Return & Refund Policy

Due to the intimate nature and hygiene standards of our products, all sales are final. Once a product has been delivered, we do not accept returns or exchanges for:

• ✓ Bras & Panties
• ✓ Bodysuits & Teddies
• ✓ Shapewear & Lingerie Sets
• ✓ Any other intimate apparel

If you receive an item that is physically damaged, defective or different from what you ordered, we will review the issue and make it right.

Reporting Window: Report the issue within 48 hours of delivery.

Email support@hivrasoft.com with:

• Clear photos or video showing the defect.
• Photos of the outer packaging and shipping label.
• Your Order ID and quantity of affected items.

Claims made after 48 hours of delivery will not be entertained as per our internal security and logistics protocols.

Once our quality team verifies the claim, you may be offered:

• Replacement: A fresh piece of the same product, subject to availability.
• Refund: If the product is out of stock, we will initiate a refund.
• Prepaid Orders: Refunds are credited to the original payment method within 5–7 business days.
• COD Orders: Refunds are processed via bank transfer or store credit. Bank details may be requested securely.
• Shipping Costs: Original shipping charges are non-refundable unless the error was from our end.

• Orders can only be cancelled before dispatch.
• To cancel, contact support@hivrasoft.com immediately.
• Before Dispatch: Cancel within 6 hours of order placement or before shipment, whichever is earlier, for a full refund.
• After Dispatch: Once handed over to the courier partner, the order cannot be cancelled.

By placing an order on www.hivrasoft.com, you confirm that you have read, understood and agreed to this Return & Refund Policy.

Email: support@hivrasoft.com
Website: hivrasoft.com