Quick Answers
Frequently Asked Questions
The most common questions about ordering, delivery, returns, payments and support.
01Can I return or exchange lingerie after delivery?+
No. Due to hygiene and intimate-apparel safety standards, delivered items are not eligible for return or exchange. Damaged, defective or wrong-item claims are handled separately.
02What should I do if I receive a damaged or wrong item?+
Email support@hivrasoft.com within 48 hours of delivery with your Order ID, clear photos/video of the issue, and photos of the outer packaging and shipping label.
03How long does delivery take within India?+
Domestic orders usually arrive within 3–7 business days after dispatch, depending on your location.
04When will my order be dispatched?+
Orders are typically dispatched within 24–48 hours, excluding Sundays and public holidays.
05Do you offer free shipping?+
Yes. Free shipping is available on eligible orders above ₹1,499.
06How do I track my order?+
After dispatch, a tracking ID is sent by email or SMS. You can use that ID on our website or the courier partner’s tracking portal.
07Can I cancel an order?+
Cancellation is possible within 6 hours of order placement or before dispatch, whichever is earlier. Orders cannot be cancelled after they are handed to the courier.
08Do you store card or bank details?+
No. Payment data is handled through secure, PCI-compliant third-party payment gateways.
09How can I contact Hivrasoft support?+
Email support@hivrasoft.com and include your Order ID whenever your question relates to an existing order.
Still need help?
Our support team is available at support@hivrasoft.com.
